Please read these terms and conditions carefully before using the FLOWER UP WEB STORE. This website is owned and operated by Flower Up. 7 Priors Heath, Goudhurst, Kent, TN17 2RE, Tel:07827674863. VAT reg No: n/a. Co No: n/a.


We really hope it never comes to this, as we always want you to be satisfied. However, info is listed below.​Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We hand parcel and post all our items.
As a result, we ask you to please allow at least one working day for us to process your order. How long will your order take to be delivered?
UK—£2-3.35 (3–5 working days)International – £5-10(please note all of the above timings are estimates)

If you have any questions on postage times and prices (for specific countries/regions) then please email:


By placing an order on the FLOWER UP WEB STORE you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.


All rights, including copyright, in this website, are owned by or licensed to FLOWER UP. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of FLOWER UP. You may not modify, distribute or re-post anything on this website for any purpose.


Discount codes are only to be used by the intended recipient. Codes cannot be used in conjunction with any other offer or discount. Flower Up retains the right to withdraw or extend offers and promotions at any time. Discounts cannot be added retrospectively to an order. The minimum specified order threshold is the value of the whole order before the discount is applied. New customer signup codes can only be used once and are subject to an expiry date.​​

For more information please email: